Return & Exchange Policy

Muaaz Sports Ltd

Unit 6, 40 Wilton Road, Reading, RG30 2SS

Tel: 07447913030

Any unwanted items must be returned at the customers expense to our office within 30 days of receiving the delivery. All returned items must be returned with their original packaging, please write on the invoice or blank sheet of paper with the order and contact information.

We aim to dispatch exchanged products within 2-3 working days of receiving the item/s back in store. A confirmation email will be sent once the item arrives back in store.  If we require additional funds for the exchange, a notification email and phone call will be made.

Any unwanted items must be returned at the customers expense to our office within 30 days of receiving the delivery. All returned items must be returned with their original packaging, please write on the invoice or blank sheet of paper with the order and contact information.

Products returned outside of the 30 day returns period may not be refunded, and used as credit towards and exchange or future order.

If you can cancel an order after the item/s have been dispatched, the returns postage is to be covered by the customer. If the customer wants to return the item/s for a refund, the postage fee will not be refunded.

 

If your order has been shipped and you choose not to pay import or duty fees, please understand that we are not liable for these charges. Each country establishes its own rules and rates independently. If you decide to cancel your order, please note that you will be responsible for both delivery and customs return charges.